Frequently Asked Questions
What is Velantella?
Velantella brings together bracelets, watches and bags. Discover refined accessories to complement your everyday style.
Where can I find product details?
Check each product page for the available details, images and options. If you have a question about a material, measurement or fit, please contact us before ordering.
How do I choose an accessory?
Explore our bracelets, watches and bags, then check the product details and available options to find the piece that suits your style.
How long does shipping take?
Orders ship in 8–13 business days. Once your order ships, you'll receive a tracking link by email.
Do you offer free shipping?
Yes. Standard shipping is free on orders over €50. Express shipping is available at checkout for an additional fee.
Where can I find your return information?
Please read our Refund Policy for return conditions and instructions. If you need help with a return, contact us with your order number.
What if my order arrives damaged or incorrect?
Please contact us with your order number and a photo of the issue so we can review it and help. You can find further information in our Refund Policy.
What payment methods do you accept?
All available payment methods are shown at checkout.
Can I change or cancel my order?
We process orders quickly, so contact us as soon as possible with your order number and we'll do our best to help.
How do I contact you?
Use our contact page for questions about products or your order.